How will I know my order is being processed?

Successfully placed orders will receive an email confirmation. Please check your spam or junk folder if you did not see the confirmation e-mail. If you need any assistance with your order, please contact us immediately at support@lookgorgeouslashes.com. We will not be able to make changes to your order after it has been packed.

Please Note: We are not responsible for any Return to Sender shipments due to incorrect shipping address, failure to sign for your package and/or failure to receive your package. Should the order be returned to us, we will refund the value of the contents minus a 20% restocking fee - the shipping fee is not refundable. Should you require to have the order reshipped, an additional shipping fee will apply.

How long does it take to process an order? 

Please allow 1-3 business days for us to process your order before it ships out. We strive to get your orders out the door as quickly as we can, but we operate with a small and dedicated team. If you have any questions regarding your order processing, please don't hesitate to contact us at support@lookgorgeouslashes.com. Your satisfaction is our priority!

How long does shipping take?

We currently ship to the USA and Canada only. Shipping times depend on your location. All orders are shipped from Ontario, Canada. Once shipped, please expect your package in 3 to 5 business days in Canada, and 4 to 6 business days in the US. This is an estimate and not a guarantee.

What happens if my order is lost in transit?

Due to the pandemic, shipping times have been extended across our carriers. Often when customers write in that a package is lost, it ends up arriving later due to delay. Because of this, our current policy for replacing orders is that the order's tracking information *must not have been updated for at least 20 days*, including the initial scan-in (there have been delays of scanning received packages at our carriers as well). Thank you for your patience, and we hope that shipping times will return to normal soon.

Damaged and/or missing items

Damaged, missing or defective items must be reported to us within 5 business days (from the date of receipt) to qualify for a refund or replacement. Refunds or replacements will not be provided after 5 business days.